Service engineering—methodical development of new service products

Service Engineering – Methodical Development of New Service Products

When comparing the research on service topics to those research activities that focus on material goods, an obvious gap can be observed: While there exists a broad range of models, methods and tools for the development of goods, the development of services has hardly become a topic of scientific literature. An approach for capturing services as an R&D object is presented in the following under ...

DEMAND ESTIMATES FOR AGRICULTURAL, MANUFACTURING AND SERVICE PRODUCTS

Manufacturing Service Ecosystems - Towards a New Model to Support Service Innovation Based on Extended Products

The trend for servitization is increasingly affecting manufacturing enterprises. Products are bundled with associated services to so called “Extended Products” (EP). However, the share of services becomes more and more important. This requires on the one hand an evolution of the EP concept towards greater interoperability of the physical product and on the other hand additional competencies in ...

On the Iranian In-service and Pre-service Language Teachers’ Perceptions of Educational Supervision Concerning their Professional Development

Teacher supervision plays a pivotal role in the improvement of education system and the way in which teachers and student teachers perceive it. Consequently language teacher supervisors can utilize appropriate supervisory models to keep teachers update and promote them professionally. The present study investigated the role of language teacher supervisors in student teachers and in-service teac...

Service-Centred Approach to Telecom Service Development

In this paper we discuss important challenges for the future of telecom service development, and look at some attempts of meeting them. We argue that a service-centred approach should be taken, and state why we believe that Ericsson’s service execution framework ServiceFrame might show the way. We briefly outline our planned validation work involving the development of the AMIGOS service, suppo...